HOW CAN I PLACE A CUSTOM ORDER?

Please refer to the Contact page for all ordering details.

WHAT IS THE PRICE FOR A CUSTOM PIECE?

Custom Orders differ with pricing depending on the complexity of artwork, requested turnaround time and scale of the overall piece. An expedited order will affect pricing.

CAN I PAY FOR A DEPOSIT UPON ORDERING AND PAY THE REMAINING BALANCE UPON COMPLETION?

In certain case we can make this exception, however it’s strongly encourage to pay the full amount once order is placed.

WHAT IS YOUR RETURN POLICY?

Since all products are either custom painted or manufactured in exact quantities by preorder all sales on custom work and products are final.

WHERE DO YOU SHIP?

Customs & all other products are shipped within the United States. International shipping is available, however customer will be responsible for all shipping and handling fees.

WHAT HAPPENS IF I DONT RECEIVE MY ORDER?

A Tracking Number will be provided for all shipments upon request. Once the tracking description says, “DELIVERED” We cannot be held liable if an item goes missing.

WHERE CAN I SHIP ITEMS TO BE CUSTOMIZED?

Please refer to the Contact page and fill out the form. Once completed we will begin the process and will provide an address.

WHAT IF MY ORDER IS DAMAGED UPON RECEIVING SHIPMENT?

Forever Young Designs is not liable for damaged products. All items are inspected prior to shipping. Additional insurance from the delivery service may be requested prior to shipping for an additional fee.

HOW LONG CAN I EXPECT TO WAIT FOR A CUSTOM PIECE?

At this time, there is a 1 to 2 month waiting period. This ensures us a high quality product upon completion. In most cases products arrive much earlier. In some cases we do offer rush orders for an additional fee and can expect a turnaround as fast as 48 hours. We also suggest to e-mail us a week prior to the established due date for an update.

CAN YOU DO A PRELIMINARY SKETCH OF A CUSTOM PIECE, BEFORE STARTING?

This has always been a main part of the Forever Young Designs process. This step will require a deposit before starting the project. In most cases a customer will receive a preview of their final order to approve. Please note, designs are not 100% accurate upon completion. This is due to the artist adjusting a design during the process to deem fit for the best results.

WHAT IF MY CUSTOM APPAREL/SHOES BECOME DAMAGE WHILE WEARING?

The paint can chip or scuff. Should this occur, please email us and we will do our best to assist in any way possible. Customs are durable to wear, however over time an item will have it’s eventual wear and tear. We do not assume responsibility for natural wear and tear.